This service is reserved for our customers who are under contract (including those in the testing phase) You can contact the ASC hotline by e-mail at .

In order to obtain a password for the help desk, please contact us by e-mail at (). The use of the help desk is included in your maintenance contract.

In order to open a ticket, please enter the details directly on this webpage.

Please fill the form carefully and provide as much information as possible. Please note: - all fields marked with an asterisk MUST be filled (otherwise, TJC cannot process the request) - fields in light grey should be filled: the more details you can provide on your problem/question, the easier and faster this issue can be solved by the ASC specialists!
A) General information. Please mark the correct field and provide details
New Hotline Support Request                Addition to previous request no.
Customer name*
Partner name
Contact name*
Contact email*
Email verification*
Contact phone
Contact fax
TJC-Product
SAP release level*	Not applicable 4.6 4.7 ECC5 ECC6
ASC patch level
B) Support request specific information
Any available log files, protocols or abend/dump logs MUST be attached to this hotline service request. If possible, please provide screen shots which illustrate the observed problem/bug!
Screenshots enclosed
C) Support request specific details
Any available log files, protocols or ST22 logs MUST be attached to this hotline service request. If possible please provide screen shots which illustrate the observed problem/bug! Please provide a detailed description of the problem you observed.
Detailed problem/issue description*
Additional information*
Please indicate additional files, which belong to this service request*

Login :
Password :